Terms of service
These are the terms of the ProWebLocal subscription. They are written the way we would explain them on the phone. If anything is unclear, ask before you subscribe and we will answer.
1. Who you are dealing with
ProWebLocal is the trading name of Mahmoud EI (entrepreneur individuel), SIREN 990 047 938, established in France. The full name, address and other legal details are in the legal notice. Email support@proweblocal.com, phone (774) 312-7446.
ProWebLocal builds and runs your site, and Mahmoud EI is the seller. Payments are processed by Stripe, and card details go to Stripe and never to us.
2. Sold to businesses
The subscription is sold to businesses for their trade. By subscribing you confirm you are buying for your business and not for personal, family or household use. Nothing in these terms takes away a right you have that cannot be waived under the law that applies to you.
3. What the subscription includes
A complete website, its hosting, its web address, and changes to its content for as long as the subscription runs. There is no setup fee.
Before you pay anything, we build a free mockup from what you send us. It comes within a week, usually much sooner. You pay only if you like it and want it published.
Once the site is live, send changes by email, text message or WhatsApp: new prices, new hours, a photo of the new menu, a holiday closure. Changes to the content of your site are included, as often as you need them. They are published usually the same day, one week at the outside. A new section or a different kind of site is a separate conversation, and we talk it through before any work starts.
4. Price
The price is $50 a month or $500 a year, in US dollars. The yearly plan is twelve months for the price of ten. No VAT or sales tax is added to the price. Reverse charge: you are responsible for any VAT, sales, use or similar tax that applies in your country or state. The invoice is sent by email and carries our VAT number, FR43 990 047 938, and the tax mention.
5. Payment and renewal
The subscription renews automatically: every month on the monthly plan, every year on the yearly plan, charged to the card you gave Stripe, until you cancel. You see the price, the renewal frequency and how to cancel on the checkout page before you pay, and you consent to them there. Stripe emails you a receipt for every charge. On the yearly plan we email you before each renewal saying what renews, how much it costs and how to cancel.
If the price changes while you are subscribed, we tell you by email at least 30 days before it applies to you. You can cancel before it does.
6. Canceling
You can cancel at any time, without giving a reason. Cancel online from the Stripe customer portal (we send the link on request) or by email to support@proweblocal.com. Canceling is free and takes no more steps than subscribing did.
When you cancel, the site stays online until the end of the period you have already paid for, then it is taken down. Periods already started are not refunded, except under section 10. If a payment simply fails, the same thing happens: the site stays up until the end of the paid period, then comes down, and there is nothing further to pay.
7. Who owns what
The site itself, meaning its design, code and files, belongs to ProWebLocal, and your subscription is a license to have it published under your web address for as long as the subscription runs.
Your web address is yours. We register it and manage it on your behalf while the subscription runs, and we use it only for your site. When the subscription ends, for any reason, we transfer it at no charge to a registrar account you name. Tell us within 30 days of the last paid day where to send it. If we hear nothing, we let the registration lapse at the end of its current term and it becomes freely available again; we do not keep it, renew it for ourselves, park it or sell it.
Everything you give us stays yours: your text, your photos, your menus and prices, your logo, your business name. We use it only to build and run your site, and we delete our copies on request after the subscription ends.
8. What we ask of you
That the material you send us is yours to use, or that you have permission to use it, and that nothing you ask us to publish is unlawful or infringes someone else's rights. If a claim arrives because of material you supplied, you handle it. We may take down specific content that is unlawful, and we tell you when we do.
9. Availability
Your site runs on established cloud infrastructure. No one can promise a site is never unreachable and we do not. If your site goes down, restoring it is our responsibility and our first priority, at no cost to you.
10. If we end the agreement
We may end the subscription on 30 days' notice by email. If we do, we refund the unused part of the period you have paid for, and section 7 applies to your web address and your material. We may suspend the site sooner, after warning you by email, if a payment has failed and not been fixed within 14 days, or if the site is being used for something unlawful.
11. Liability
We are liable for the service we deliver. Our total liability under this agreement, whatever the cause, is capped at the fees you paid in the twelve months before the event. We are not liable for loss of profit, loss of business or indirect loss, nor for events outside our reasonable control. Nothing here limits liability that the applicable law does not allow to be limited.
12. Changes to these terms
If we change these terms, we email you the new version at least 30 days before it applies to you. If you do not accept it, cancel before that date under section 6. The version that governs your subscription is the one published at the address where you subscribed, in the currency you were charged. This is the US dollar version.
13. Governing law and disputes
These terms are governed by French law. If something goes wrong, write to support@proweblocal.com first; almost everything is settled that way. If it is not, the courts of Nantes, France have jurisdiction, with one exception that runs both ways: either of us may bring a claim in a small claims court where the other is located. There is no arbitration clause and no class-action waiver.
Questions about any of this go to support@proweblocal.com or (774) 312-7446. Who publishes this site, who hosts it and what happens to your information are on the legal and privacy page.